What payment systems and currencies does your service support?
Currently, We accept only Payeer payments through our payment gateway.
Do you have KYC/AML?
Our service does not request such procedures.
Is your service protected from DDoS attacks?
As our service is quite popular, it often falls under DDoS attacks. We fight them using both our own and external resources. In particular, we cooperate with companies DDos-Guard.
I invested money, but payouts didn't come. What should I do?
Contact the support of the site where you transferred money. We cannot assist in solving such issues. The payouts are made by merchants, not us.
What is Network Fee, Processing Fee? What is the difference and who pays them?
Network Fee is a fee that needs to be paid to process the transaction through the blockchain. Most of the time this is a variable that depends on the state of a particular network and can change over time. In some cases, it also depends on the currency.
Can I cancel or refund a payment?
Unfortunately, technically you cannot cancel or refund payments. If you are the payer, you can contact the recipient to whom you made the payment, and try to settle the matter with them.
What is the fee for your service?
Our service charges 5% of the total amount of all outgoing payments.